Kate Myers joins The Chat Bubble to help explain the differences between opt-in and peer to peer SMS messaging.
The short answer is that if an organization wants to do automated messaging they're required to have users opt in. An organization can manually send messages to people without getting their opt-in first.
Last week's episode was about call to action best practices. This week we are going to focus on a specific piece of the call to action - they keyword. Here are keyword best practices.
To review, a keyword call to action (or text call to action) is when a promotion tells the viewer to text in. This takes the form of “Text KEYWORD to SHORTCODE”, where the short code is a 5-6 digit number that is statice and the keyword can be chosen and tracked to the promotion. If I were a marketer with the Cleveland Browns I might have a call to action that reads.
“To put your name down for 2019 season tickets, text BROWNS to 216216.”
Let’s break down how all of this might work.
“To put your name down for 2019 season tickets,” Good calls to action don’t say, “For more info…”. There is a specific reason that someone should text in. If people want more info, they already know what to do. A newspaper I worked with wanted people to text in and join a database of sources for stories. If the paper needed to speak with a doctor that was over 65 and ever delivered a baby on a plane, they would have a database of people to connect with.
When they paper’s call to action read, “Would you like to be a source? Text SOURCE to 12345”, no one texted in. When the paper ran a story about a dog attack and the call to action read, “Have you been attacked or almost attacked by a dog? Text DOG to 12345”, the results were great.
The reason that someone might text in is the most important aspect of a call to action although sometimes it’s overlooked if the organization is focusing on the more technical aspects. The keyword and shortcode part of the CTA should be kept simple.
Helping hundreds of organizations understand text message calls to action, I’ve developed a few best practices.
Last note, use calls to action to test different messaging, ads or media channels. Keywords naturally act as tracking codes, so you can measure and compare response for each keyword that’s promoted.